General FAQs

1. What is WritingAssistant?

WritingAssistant is the most powerful online writing improvement tool in the world. With a comprehensive linguistics engine and a patented proprietary technology, this advanced writing analyzer uses AI technology to flag errors, offer suggestions, and learn from every text it encounters. What makes it stand out from all of the online writing improvement tools on the market is that it offers assistance on the quality of writing including coherence metrics. This product can be used through our web application and Microsoft Word and Outlook. Soon, it will be available on Google Chrome.

2. Who should use WritingAssistant?

Everyone! WritingAssistant is valuable for both English-language learners and native speakers for a more in-depth alternative to the spelling and grammar checks in word processors.

3. What can I use WritingAssistant for?

WritingAssistant is useful for all types of materials, including emails, essays, social media posts, cover letters, theses, business plans, and more! To learn how to use WritingAssistant, watch our video on our homepage: https://www.writing-assistant.com/

4. Is WritingAssistant free?

Yes. WritingAssistant has a basic version that is free for anyone to use.
If you would like to take your writing skills to the next level, and access premium features, such as receiving feedback on the quality of your writing, click here: https://www.writing-assistant.com/#wa-plan-pricing

5. Do you share my data with any third-parties?

WritingAssistant does not share your data with any third-parties. Our team only uses your data internally for learning purposes, so that you we can improve your experience overtime. Read more about our commitment to privacy: https://www.writing-assistant.com/CommitmentToPrivacy.htm

6. What type of impact does WritingAssistant create around the world?

WritingAssistant is a for-profit social enterprise that leverages artificial intelligence (AI) to create large-scale impact around the world. EnglishHelper, which is our parent company, started the RightToRead program in 2011.
Read more on how this program has transformed the lives of millions of people around the world: https://www.writing-assistant.com/Impact.htm

Product FAQs

1. WritingAssistant marked an error in a sentence that I do not think is incorrect, or it did not mark an incorrect sentence.

Our team is continually working to improve the WritingAssistant engine and its abilities to detect errors and suggest improvements. If you feel that there has been an error in the evaluations, please send your sample text to support@writing-assistant.com
We are always grateful for feedback and suggestions!

2. What is the My Dictionary tool?

This tool enables you to add words that you don’t want to be flagged as errors. For example, if you use an industry specific word that is not very common, then you can put this word in My Dictionary, and it will not be flagged as an error in the future.
To view, update, or remove the word from your dictionary, click "Go to My Dictionary" from the pop up menu under the “My Dictionary” icon or from the dashboard drop down menu on left-hand side of the browser.

3. Can I translate specific words in other languages?

Yes, In our Translate tool, you can translate specific words in over 20 languages. You can get to the translate tool by clicking on the translate icon on the right-hand side or from the drop down menu on the left-hand side under “Translate”.

4. How do I mark what specific aspects of my writing I want WA to focus on?

Click “My Settings” from the drop down menu of the left-hand side or the settings icon on the right-hand side to control your general and error settings.

5. How do I view my saved documents?

Click the document icon in the top middle of the page to view all of your saved documents.

Web Application

1. Is there a limit on how many documents I can have stored in the web application?

There is no limit to how many documents you can save.

2. Is there a word limit?

WA can process texts up to 17,000 words.

3. Which are the most compatible browsers for the WritingAssistant Application?

The most compatible web browsers are Google Chrome, Mozilla Firefox, and Internet Explorer..

4. How do I logout of the WritingAssistant Application?

Click on the log out symbol on the top right corner of the application.

Account / Troubleshooting FAQs

1. Why is the WritingAssistant web application not loading properly?

Check your network connection. If there are no issues with the network connection, press Ctrl + F5. Clear your web browser’s cache, cookies and history.

2. How do I reset my password?

In the Sign In box on the homepage, click on Forgot Password?.

3. I’m having payment and/or billing issues. How can I get support?

Please fill out our contact form and our team will get back to you within 24 hours: https://www.writing-assistant.com/contact.htm

4. Who can I contact if I need additional support?

Please fill out our contact form and our team will get back to you within 24 hours: https://www.writing-assistant.com/contact.htm